1. Introduction
Swiss Laundry Private Limited (“we”, “our”, “us”), operating under the brand name The Swiss Laundry, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our mobile app.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following information when you interact with our website or mobile app:
a) Personal Information
- Name
- Phone number
- Email address
- Delivery address
- Payment and billing details (e.g., UPI, card info via secure gateways)
b) Device & Technical Information
- IP address
- Device type
- Operating system and browser type
- App crash logs and usage data
c) Location Data
We may request access to your location to offer location-based services (e.g., pickup availability). You can choose to deny location access at any time through your device settings.
d) Cookies and Tracking Technologies
We use cookies or similar tools on our website and app to:
- Remember your preferences
- Improve page loading speed
- Track traffic and engagement
- Personalize your experience
3. How We Use Your Information
We use your information to:
- Provide and manage laundry, dry cleaning, and carpet cleaning services
- Process bookings and payments
- Communicate with you about orders, queries, and offers
- Send newsletters, service updates, and promotional content (with your consent)
- Improve and optimize our app and website
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
4. Sharing of Information
We do not sell your personal information.
However, we may share your data with:
- Trusted service providers (e.g., payment gateways, logistics partners, CRM platforms)
- Government or legal authorities when required by law
- Internal team members for service fulfillment on a need-to-know basis
- Third-party tools (e.g., Google Analytics, Firebase) for analytics and performance
All our partners and service providers are contractually bound to protect your data and respect your privacy.
5. Payment Information
Payments made through the app or website are processed via secure payment gateways (e.g., Razorpay, Stripe). We do not store your credit or debit card details on our servers.
Billing address and transaction data may be retained for legal, tax, or customer service purposes.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate information
- Request deletion of your data
- Withdraw your consent for marketing communications
- Opt out of non-essential tracking (via cookie settings or device permissions)
To exercise any of these rights, contact us at: care@theswisslaundry.com
7. Data Retention
We retain your data only as long as necessary for the purpose it was collected or as required by law. You can request data deletion at any time.
8. Security
We use industry-standard security practices (including encryption and secure servers) to protect your personal data from unauthorized access, misuse, or disclosure.
However, no internet-based platform is 100% secure. We encourage you to protect your credentials and report any suspicious activity.
9. Children’s Privacy
Our app and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have unintentionally collected data from a child, we will promptly delete it.
10. Third-Party Services
Our services may use third-party SDKs and tools, including but not limited to:
- Google Analytics
- Firebase
- Razorpay
- WhatsApp APIs
- Google Maps (for location/pickup services)
Please refer to their individual privacy policies for details.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Continued use of our services after changes constitutes your agreement to the updated terms.
12. Contact Us
For questions, concerns, or requests related to this policy or your personal data, please contact us:
Swiss Laundry Private Limited
P-4 Kasba Industrial Estate, Phase 3
Near Bank of Maharashtra, Ruby Park Branch
Anandapur, Kolkata – 700107
Email: info@theswisslaundry.com
Phone: 9836233354
Connect With Swisslaundry
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