Privacy Policy
Swiss Laundry Private Limited ("Swiss Laundry", "The Swiss Laundry", "we", "our", or "us") values your trust and is committed to safeguarding your personal information. This Privacy Policy explains in a transparent and understandable manner how we collect, use, store, share, and protect your data when you use our mobile applications (Android and iOS), website, or related services.
This policy is designed to comply with:
- Google Play Store Developer Program Policies
- Apple App Store Review Guidelines
- Applicable Indian data protection laws
By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- The Swiss Laundry mobile applications
- The Swiss Laundry website
- All services related to laundry, dry cleaning, and garment care
It does not apply to third-party platforms or services that may be linked from our app or website.
2. Categories of Information We Collect
We collect only information that is necessary, relevant, and proportionate to delivering our services.
2.1 Information You Provide Directly
Personal identifiers
- Full name
- Mobile number
- Email address
Service and delivery information
- Pickup and delivery address
- Order preferences and service instructions
Purpose: To create and manage your account, process orders, coordinate pickups and deliveries, communicate service updates, and provide customer support.
2.2 Payment and Transaction Information
All payments are processed through PCI-DSS compliant third-party payment gateways (such as Razorpay or Stripe).
- We do not collect or store your card numbers, UPI IDs, CVV, or banking credentials.
- Limited transaction details (order ID, payment status, amount, date) may be stored for accounting, legal, and customer support purposes.
2.3 Technical, Usage, and Diagnostic Data
We may automatically collect:
- App interaction events (screens viewed, features used)
- Crash reports and error logs
- Performance and stability metrics
Purpose: To monitor app health, diagnose issues, improve user experience, and ensure reliable service delivery.
2.4 Device and Network Information
- Device model and manufacturer
- Operating system and app version
- IP address
Purpose: Security monitoring, fraud prevention, compatibility checks, and troubleshooting.
2.5 Location Information (Permission-Based and Limited)
If you explicitly grant permission, we may collect location data only while the app is in active use.
- Location access is used solely to check service availability and assist in pickup and delivery logistics.
- Location access is optional and can be withdrawn via device settings.
- We do not collect location data in the background or use it for advertising or tracking.
2.6 Cookies and Similar Technologies (Website Only)
Our website may use cookies to:
- Remember user preferences
- Analyze website performance
- Improve navigation and loading speed
You can control or disable cookies via your browser settings.
3. How We Use Your Information
We use personal data strictly for legitimate business and operational purposes, including:
- Account creation and management
- Scheduling, processing, and delivering services
- Payment processing and invoicing
- Sending order confirmations, updates, and service-related notifications
- Responding to queries and customer support requests
- Improving service quality, app performance, and operational efficiency
- Detecting, preventing, and investigating fraud or misuse
- Complying with applicable legal and regulatory obligations
Promotional or marketing communication is sent only with your consent, and you may opt out at any time.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We may share limited data only when necessary with:
- Payment service providers (for secure payment processing)
- Logistics or pickup partners (to fulfill your service request)
- Technology service providers (for analytics, crash reporting, and infrastructure support)
- Government or legal authorities when required by law or valid legal process
All third parties are contractually obligated to use your data only for the intended purpose and to maintain appropriate security standards.
5. Third-Party Tools and SDKs
Our app may integrate third-party services, including but not limited to:
- Google Firebase (analytics and crash reporting)
- Google Analytics
- Google Maps (pickup and service availability)
- Razorpay (payments)
- WhatsApp Business APIs (customer communication)
These services may process data in accordance with their own privacy policies. We encourage users to review those policies independently.
6. Data Retention and Deletion
We retain personal data only for as long as:
- It is required to deliver our services
- It is necessary for legal, tax, or regulatory compliance
- It is required to resolve disputes or enforce agreements
Upon request, and subject to legal obligations, we will delete or anonymize your personal data in a secure manner.
7. Your Rights and Choices
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Manage app permissions (location, notifications, etc.)
To exercise these rights, contact us at: care@theswisslaundry.com
8. Data Security Measures
We implement appropriate technical and organizational safeguards, including:
- Secure servers and controlled access
- Encrypted data transmission
- Internal data access on a need-to-know basis
While we take strong precautions, no system can guarantee absolute security. Users are encouraged to protect their login credentials.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be promptly deleted.
10. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in law, technology, or business practices. Updates will be published with a revised effective date. Continued use of our services after an update constitutes acceptance of the revised policy.
11. Contact Details
For privacy-related questions, concerns, or requests:
Swiss Laundry Private Limited
P-4, Kasba Industrial Estate, Phase 3
Near Bank of Maharashtra, Ruby Park Branch
Anandapur, Kolkata - 700107
Email: info@theswisslaundry.com
Phone: 9836233354
Connect With Swisslaundry
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