Know exactly where
your garments are.
Real-time order tracking for every dry cleaning, laundry and carpet cleaning order placed with The Swiss Laundry, Kolkata. Your garment's journey — all 12 steps — visible from your phone.
How order tracking works
Enter your mobile number
Use the same mobile number you registered with The Swiss Laundry. This is the number our team calls or messages for pickups and deliveries.
Verify with OTP
A 5-digit one-time password is sent to your phone via SMS. Enter it to verify your identity. The OTP expires in 10 minutes. Your data is never shared.
View your complete order history
See every order — current and past. Real-time step tracking, full garment list, pickup and delivery dates, bill with GST breakdown, and discount applied.
What happens to your
garment after pickup.
Booking
Your pickup is confirmed in our system.
Collection
Our team arrives at your doorstep.
Intake & Tagging
Every garment receives a unique identifier.
Sorting
Garments sorted by fabric, colour and care requirement.
Pre-treatment
Stains identified and treated before cleaning begins.
Cleaning
Dry cleaning, machine wash or hand wash as required.
Post-cleaning Check
Garments inspected after cleaning.
Drying
Controlled drying at the correct temperature.
Quality Check
Our laundry manager inspects every piece.
Steam Pressing
Pressed on professional equipment to specification.
Final Inspection
Last check before packaging.
Delivery
Returned to your doorstep, packaged and ready.
Order tracking — questions answered
Enter your registered mobile number on this page. We will send a one-time password (OTP) to your phone. After verification, you can view your complete order history, current order status, garment list, and bill details — all fetched directly from our system.
Our order tracking system updates in real time as your garment moves through each of our 12 processing steps. From collection to delivery, every step is logged and reflected immediately in your tracking dashboard.
After OTP verification, you can see your complete order history, current order status (pickup scheduled, in progress, ready for delivery, or delivered), the full garment list for each order with individual pricing, your bill with GST breakdown, and your pickup and delivery dates.
Yes. The order tracking page uses OTP verification — only the registered phone number owner can access the account. The dashboard page is not indexed by search engines and is not accessible without a verified session. All data is fetched securely from our CRM.
Every order at The Swiss Laundry goes through 12 steps: Booking, Collection, Intake and Tagging, Sorting, Pre-treatment, Cleaning, Post-cleaning Inspection, Drying, Quality Check, Steam Pressing, Final Inspection, and Delivery. You can track which step your garment is at in real time.
Wait 30 seconds and click Resend OTP. Ensure the mobile number you are entering is the same number registered with The Swiss Laundry. If you continue to face issues, call us on 9836233354 or WhatsApp us on +91 83358 88167 and we will assist you directly.
Yes. All orders placed with The Swiss Laundry — including carpet cleaning, sofa and upholstery cleaning, curtain cleaning and soft toy cleaning — are tracked through the same system. Log in with your registered mobile number to see the status of every order type.
Not a client yet?
Book your first pickup.
Doorstep collection across Kolkata. Mon–Sat 10AM–5PM.
Call 9836233354 or WhatsApp +91 83358 88167.